Privacy policy

LiviaStyles ("LiviaStyles," "we," "us," or "our") operates the website located at liviastyles.com (the "Site"), where we sell women's clothing, shoes, and accessories. This Privacy Policy explains what personal information we collect from you, how we use and share it, and the choices you have.

By using the Site or placing an order with us, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you give us directly

When you browse the Site, create an account, place an order, sign up for our newsletter or text alerts, or contact us, you may provide:

  • Contact information — your full name, email address, shipping and billing address, and phone number.
  • Account information — your password and any preferences saved to your account.
  • Order information — the products you purchase, order history, order value, and any notes you leave with an order.
  • Payment information — your payment card details or other payment method information. This is collected and processed directly by our secure third-party payment processor; LiviaStyles does not store your full card number, CVV, or banking credentials on our own servers.
  • Communications — any messages, questions, or feedback you send us by email, SMS, contact form, or social media.

Information we collect automatically

When you visit the Site, we and our service providers automatically collect certain information through cookies, pixels, and similar technologies, including:

  • Device and browser information — IP address, device type, browser type, and operating system.
  • Browsing activity — pages and products you view, items added to your cart, links you click, referring pages, and how long you spend on the Site.
  • Approximate location — general location (such as city or country) inferred from your IP address.

Information from third parties

We may also receive information about you from:

  • Payment and shipping partners, such as confirmation that a payment or delivery was completed.
  • Advertising and analytics partners (such as Meta/Facebook and Google), when you interact with our ads or content on their platforms, or when they help us understand and improve how our ads perform.
  • Social media platforms, if you interact with our brand pages, comment on our posts, or tag us.

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and ship your orders, and communicate with you about them;
  • Create and maintain your account, if you choose to create one;
  • Respond to your questions and provide customer support;
  • Send you marketing emails and SMS/text messages, where you have opted in, including new arrivals, promotions, and abandoned-cart reminders;
  • Show you relevant ads on platforms like Facebook/Instagram and Google, and measure how well our ads and site are performing, using cookies and pixels;
  • Improve our Site, product offerings, and customer experience;
  • Detect, prevent, and respond to fraud, security issues, or violations of our Terms of Service;
  • Comply with applicable legal obligations.

We do not sell your personal information for money. To the extent that sharing information with advertising partners for targeted ads is considered a "sale" or "share" under applicable law, you can opt out as described in Section 5 below.

3. How We Share Your Information

We share personal information only in the following circumstances:

  • Service providers who perform functions on our behalf, such as our e-commerce platform (Shopify), payment processors, shipping and fulfillment carriers, and email/SMS marketing platforms. These providers are only permitted to use your information to provide services to us.
  • Advertising and analytics partners, such as Meta (Facebook/Instagram) and Google, who help us deliver and measure advertising and understand Site usage through cookies and pixels.
  • Legal and safety purposes — we may disclose information if required by law, legal process, or government request, or where necessary to protect the rights, property, or safety of LiviaStyles, our customers, or others.
  • Business transfers — if LiviaStyles is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy or a policy at least as protective.

We do not sell or rent your personal information to third parties for their own independent marketing purposes.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep items in your cart and remember your preferences;
  • Understand how visitors use the Site (analytics);
  • Deliver and measure the performance of our advertising on third-party platforms (such as the Meta/Facebook Pixel and Google Ads/Analytics tags).

Most browsers let you block or delete cookies through your browser settings. If you do, some parts of the Site — such as your cart or saved preferences — may not work properly. You can also limit ad tracking through your device or browser's ad settings, or through industry opt-out tools such as the Digital Advertising Alliance or Network Advertising Initiative.

5. Your Choices and Rights

Marketing emails. You can unsubscribe at any time using the "unsubscribe" link at the bottom of any marketing email. You will still receive transactional emails about your orders.

Marketing text messages. If you opt in to SMS marketing, you will receive recurring automated marketing messages (such as promotions and cart reminders) from LiviaStyles. Consent to receive texts is not a condition of any purchase. Message and data rates may apply, and message frequency varies. Reply STOP at any time to opt out, or HELP for assistance.

Account information. You can review or update your account details by logging into your account, or by contacting us.

Access, correction, and deletion. Wherever you are located, you may ask us to access, correct, or delete the personal information we hold about you, or ask us to stop certain uses of it (such as targeted advertising), by emailing contact@liviastyles.com. We will respond to verified requests within a reasonable time and in accordance with applicable law. Depending on your location — for example, if you are a resident of the European Economic Area, UK, or a U.S. state with a privacy law such as California — you may have specific additional rights under that law, and we will honor those rights to the extent they apply to you.

Do Not Track. Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, our Site does not currently respond to them differently than described in this Policy.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy — including maintaining your order history, complying with legal and tax obligations, resolving disputes, and enforcing our agreements — after which it is deleted or anonymized.

8. International Visitors and Data Transfers

LiviaStyles is based in the Kingdom of Bahrain and serves customers internationally, including in the United States. If you access the Site from outside Bahrain, your information may be transferred to, stored, and processed in Bahrain, the United States, or other countries where our service providers operate, which may have data protection laws different from those in your country. By using the Site, you consent to this transfer, storage, and processing.

9. Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

LiviaStyles Flat 24, Building 3838, Road 2158 Manama, Block 321, Kingdom of Bahrain

Email: contact@liviastyles.com Phone: +1 (307) 310-8933 Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EST